FAQ’s

After you order you can expect to receive an order confirmation email. Processing time is 2-3 business days. Orders are then shipped via USPS priority mail which takes 2-3 business days or first class mail (7-10 business days). Please note, USPS has been experiencing some delays. 

Order is Incorrect

If there a mistake with your order (wrong size or product) please email us. We will correct your order immediately once verified.Due to the nature of our products we currently do not offer exchanges/returns. 

What do I do if my Body Butters ,Scrubs or other  products arrives melted? 

First, make sure you're always tracking your packages so they are not sitting your mailbox or post office. We also freeze all butters  during the warmer months.

"Our butters or scrubs may melt in transit in hot climates. You still can use the butter melted or simply place it in the refrigerator or on a table to solidify. Unfortunately it will not regain its original whipped texture. This product can not be refunded or exchanged if it melts because it is till effective and has ALL of the same great benefits. You can rewhip with a mixer if you choose.

Can I track my package? 

​Yes. Your tracking number will be sent to the email address that you provided at checkout. All orders are shipped through the United States Postal Service and all claims involving lost, damage or stolen packages must be resolved through them.

Once you receive a tracking number please allow up to 5 business days for your tracking to update.  If your tracking number shows no movement after 5 BUSINESS DAYS please email us at infinityskincarellc@gmail.com or contact the post office.

COVID-19 UPDATE- PLEASE ALLOW ADDITIONAL TIME FOR TRACKING NUMBERS TO BE UPDATED. 

If there is an issue with your order you must let us know within 24 hours of delivery for the issue to be resolved. For damaged packages please keep all packaging and take pictures for insurance claim with the carrier. All claims can be filed directly on their website and by calling them at 1-800-332-0317 to receive a form to file by mail.  

Do you use color dye or glitter in your soap?

We do not use dye in our products. We use herbs, vegetables, fruits, and a coloring powder called Mica. Mica is a naturally occurring skin safe mineral. Mica is safe for all skin types and does not dye your skin in any way.

My address is wrong on my confirmation.

​If your address is wrong, please email us and we will update it. For fraud prevention we can not change your entire shipping address. However, we will update minor errors (your zip code, apartment number, house number and etc). To change entire address, we would have to cancel order and you would have to re-purchase again. If package is already shipped and returned due to an incorrect address, you have to pay a reshipping fee to receive your items again. We ship to the address that you input.

What is the best way to contact you?

The best way to contact us is by email: infinityskincarellc@gmail.com

Why do colors and designs vary?

All of our products are handcrafted. Colors may vary due to the variation/origin of the particular herbs, vegetables, barks and mica we use. Additionally, when we create soaps, swirls will naturally vary and cannot be controlled for the same outcome each time.  Regardless of the color or design, the healing properties are the same each batch.

Can you use the yoni soap on your face and entire body?

Yes, absolutely!

My package says  delivered, but I don't see it. What do I do?

Once any company submits packages to USPS, they are now fully responsible. Please contact USPS and inquire about your package. You can also file a claim where they will refund your money. You can then purchase again with us. Oftentimes, your package is at  you local post office and can be recovered by USPS. If you are still having trouble, contact us for support.